Question 1

Can I switch between monthly and annual billing?

Accepted Answer

Yes. You can switch anytime from your billing settings. Annual plans offer up to 50% savings compared to monthly billing.

Question 2

What is your refund policy?

Accepted Answer

We currently do not offer refunds on subscriptions or credit purchases. We strongly recommend reviewing plan details before purchasing. If you're unsure which plan is right for you, reach out to our team on the support page — we're happy to guide you.

Question 3

I was charged unexpectedly. What should I do?

Accepted Answer

Before raising a dispute with your bank or Stripe, please contact us directly at hello@uxmagic.ai. Most billing issues are resolved quickly when you reach out to us first. Filing a dispute may temporarily suspend your account while the case is reviewed. We're here to help, just drop us a message.

Question 4

Can I upgrade or downgrade my plan?

Accepted Answer

Yes. You can upgrade or downgrade anytime from your account settings. Upgrades take effect immediately. Downgrades apply from the next billing cycle.

Question 5

Can I cancel my subscription?

Accepted Answer

Yes. You can cancel anytime from your billing settings. Once canceled, your plan remains active until the end of your current billing cycle.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards via Stripe. For enterprise or bulk credit purchases, contact us for custom billing options.

Question 7

Do credits expire?

Accepted Answer

Purchased credits do not expire unless specified under a promotional offer. Free or bonus credits may have usage limits. Purchased credits have lifetime validity. Credits included as part of a subscription plan are valid only during the active billing period and expire if the plan is canceled or ends.

Question 8

What happens if I run out of credits?

Accepted Answer

You can purchase additional credits anytime from your dashboard.

Question 9

How can I contact support?

Accepted Answer

If you have any billing, technical, or account-related questions, contact hello@uxmagic.ai. We typically respond within 24 hours. Please reach out to us before raising payment disputes so we can resolve the issue quickly.

Bantuan & Dukungan UXMagic

Can I switch between monthly and annual billing?

What is your refund policy?

I was charged unexpectedly. What should I do?

Can I upgrade or downgrade my plan?

Can I cancel my subscription?

What payment methods do you accept?

Do credits expire?

What happens if I run out of credits?

How can I contact support?

Pustaka

Sumber Daya

Jelajahi Pusat Bantuan

Bantuan dan Dukungan

Ikut Terlibat

Pertanyaan yang Sering Diajukan

Jelajahi Pusat Bantuan

Bantuan dan Dukungan

Ikut Terlibat

Pertanyaan yang Sering Diajukan

01.Bisakah saya berpindah antara penagihan bulanan dan tahunan?

02.Bagaimana kebijakan pengembalian dana Anda?

03.Saya ditagih secara tidak terduga. Apa yang harus saya lakukan?

04.Bisakah saya menaikkan atau menurunkan paket saya?

05.Bisakah saya membatalkan langganan saya?

06.Metode pembayaran apa saja yang Anda terima?

07.Apakah kredit kedaluwarsa?

08.Apa yang terjadi jika kredit saya habis?

09.Bagaimana cara menghubungi dukungan?