Billing, invoices and payment methods

Payment methods#

Payments are processed by Stripe. Major credit and debit cards are accepted; available local methods depend on your country. UXMagic never sees or stores your full card details.

Invoices#

Invoices and receipts are in Manage account → Billing. Each charge has a downloadable invoice, and you can add your company details and VAT/tax ID so they appear on it.

Set your billing details before you need the invoice — reissuing after the fact is more painful than filling in a form now.

An unexpected charge#

Contact us at hello@uxmagic.ai before disputing with your bank or with Stripe. Most billing questions are resolved the same day when you come to us first.

Filing a dispute triggers an automated process on the payment provider's side that can suspend your account while the case is reviewed — which helps nobody, least of all you. We'd much rather just fix it.

Failed payments#

If a payment fails, you'll be notified and given time to update your card before anything changes on your account. Update it in Manage account → Billing.

Currency#

Prices are in USD. Your bank may apply its own conversion and fees.