Refunds

The policy#

UXMagic does not offer refunds on subscriptions or credit purchases. We recommend trying the Free plan first — it exists precisely so you can judge the output before paying.

If you're unsure which plan you need#

Ask us before you buy. We'd rather spend five minutes helping you pick than have you buy the wrong thing.

If something actually went wrong#

The policy is about buyer's remorse, not about our mistakes. If you were double-charged, charged after cancelling, or billed for work that failed and produced nothing, that is a billing error — write to hello@uxmagic.ai with the invoice and we'll sort it out.

Before you dispute#

Come to us first. A bank dispute can suspend your account while it's reviewed, and it takes far longer than an email would have. See Billing, invoices and payment methods.