Refunds
The refund policy, and what to do if something went wrong.
Last updated
The policy
UXMagic does not offer refunds on subscriptions or credit purchases. We recommend trying the Free plan first — it exists precisely so you can judge the output before paying.
If you're unsure which plan you need
Ask us before you buy. We'd rather spend five minutes helping you pick than have you buy the wrong thing.
If something actually went wrong
The policy is about buyer's remorse, not about our mistakes. If you were double-charged, charged after cancelling, or billed for work that failed and produced nothing, that is a billing error — write to hello@uxmagic.ai with the invoice and we'll sort it out.
Before you dispute
Come to us first. A bank dispute can suspend your account while it's reviewed, and it takes far longer than an email would have. See Billing, invoices and payment methods.
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