Contact support

How to reach us#

• In-app chat — the fastest route. Open the messenger from the dashboard or from the support page.
• Email — hello@uxmagic.ai.
• Enterprise — priority support with a guaranteed response time is part of the plan.

What to include#

The difference between a fix in one reply and a week of back-and-forth:

1. The project link. Copy it from the address bar.
2. The screen name, if it's about one screen.
3. What you asked for — paste the prompt.
4. What happened instead, and what you expected.
5. Roughly when. Time and timezone.
6. A screenshot, if it's visual.

Please don't delete the evidence#

If a screen is blank, broken or wrong, leave it in place until we've looked. Deleting it removes the only record of what went wrong.

Billing#

For anything billing-related, write to hello@uxmagic.ai before disputing with your bank — a dispute can suspend your account while it's reviewed. See Billing, invoices and payment methods.

Feature requests#

Genuinely welcome. Tell us the problem you're trying to solve rather than the feature you've designed — we can often solve it a way you hadn't considered, or tell you it already exists.